A few years ago I got a Ford KA on HP and then just before my car was due for renewal I went to Ford who offered me my settlememt figure for my car as it was in such good condition.
So a few months later with my new ford car I got a phoncecall saying I owed them money for my old KA. I disputed this and today get a call saying I owe them the money still.
I do not understand I paid every month on time and my settlement was paid by me putting the car in for a swap. I have the paperwork. What rights do I have? What should I do? I am currently saving for a mortgage and dont want this to go on as another loan or unpaid loan.
I dont want to pay them unnecessarily for a car i sold almost a year ago!
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