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Santander illiteracy robatwork

Posted: Mon Mar 06, 2017 6:33 pm
by nogardyne
Order not allowed due to notices in the account attention!!!.

D7_0179



I know why it happened - and it was to do with transferring into an account that couldn't accept the amount I wanted.





But was this message translated with google translate from Spanish? I find it hard to believe anyone literate would think that message makes sense.







It's not an order.

There aren't notices.

There is no account attention.





Santander - I am not one of your critics generally - check my previous posts supporting you and especially the website over the likes of MSE favourite First Direct - just change your error messages to something readable, even if it's just "Error, call customer service".

Posted: Tue Mar 07, 2017 3:14 am
by davey_wavey



But was this message translated with google translate from Spanish?
Originally posted by robatwork


Actually yes, probably. Their banking system Partenon is ported over directly from their Spanish systems and indeed still gave out Spanish error messages to their staff for quite a while after the switch, reputedly.



Translation is a difficult thing, especially when you're a software engineer who's not actually a translator and has just been told to get an error message into English right bloody now.

Posted: Tue Mar 07, 2017 9:19 am
by Bubule



Translation is a difficult thing, especially when you're a software engineer who's not actually a translator and has just been told to get an error message into English right bloody now.
Originally posted by JuicyJesus


Although in reality, the software developer was probably neither a native English nor Spanish speaker.

Posted: Tue Mar 07, 2017 1:54 pm
by nogardyne



Translation is a difficult thing, especially when you're a software engineer who's not actually a translator
Originally posted by JuicyJesus


I'm buying that.






and has just been told to get an error message into English right bloody now.
Originally posted by JuicyJesus


Not buying that.



I am tangentially responsible for some software engineers. Some from the UK, some from abroad. If they came up with claptrap like this error message it wouldn't get through, and they wouldn't last.

Posted: Wed Mar 08, 2017 3:18 am
by buildings





I am tangentially responsible for some software engineers. Some from the UK, some from abroad. If they came up with claptrap like this error message it wouldn't get through, and they wouldn't last.
Originally posted by robatwork


So you know something about software engineering. Tangentially at least. Would you therefore agree that you stood a greater chance to get a more meaningful message if you asked Santander, rather than having a bit of a rant on a random internet forum? Just sayin'.

Posted: Wed Mar 08, 2017 8:06 pm
by nogardyne



So you know something about software engineering. Tangentially at least. Would you therefore agree that you stood a greater chance to get a more meaningful message if you asked Santander, rather than having a bit of a rant on a random internet forum? Just sayin'.
Originally posted by colsten


Probably not. I am 99% sure if I posted it to Santander I would get a stock reply and it would end up filed under "lunatic ranting".



There's a slim chance but > 1% a Santander rep monitors this forum, and actually has some sway within the hierarchy.



Otherwise it was indeed just a rant.



Adi!s...