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My signature was received middle of January, and when I rang a few days ago, they still hadn't opened the account. Massive backlog I was told.

Its a joke that in the welcome PDF its says they guarentee you will receive your debit card and cheque book in a week.

I applied for an account over three weeks ago, I've only received two letters. I've yet to receive a welcome pack, pin or card. Today they tell me the account hasn't yet been opened but should be by the end of the week they think.

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